Product Manager

Product Manager

For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate. 

Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!

The Opportunity:

We are looking for a Product Manager to join our fast-paced, dynamic Product and Services team, supporting our Retail, Virtual, and Digital channels. Reporting to the Director of Client Products and Services, the Specialty Tax Product Manager will work cross-functionally to deliver high-impact solutions for Small Business, U.S., and corporate client needs.

In this role, you'll drive the development and implementation of product strategies and collaborate with internal teams to deliver best-in-class tax experiences across all channels—from ideation through execution. You'll ensure product initiatives align with the company’s overall strategy and contribute to growth, innovation, and client satisfaction.

Key Areas of Responsibility:

• Lead day-to-day management of the Specialty Tax portfolio (Small Business, U.S. Corporate), overseeing the full product lifecycle—including research, business case development, strategy, roadmap planning, development, testing, implementation, and continuous enhancement of existing and future products and services.

• Prioritize initiatives based on business impact and partner with internal and external teams to develop content, tools, and training that support product success, improve client satisfaction, and optimize profitability.

• Analyze key performance indicators, conduct competitive research, and design experiments to inform product strategies that drive growth, modernization, and improve Small Business, U.S., and corporate client experience.

• Develop and maintain essential product documentation, including requirements, specifications, business readiness plans, and go-to-market strategies, and review deliverables with Legal, Marketing, and business leaders.

• Collaborate with cross-functional teams—including UX, Learning, IT, Marketing, and Content—to ensure product delivery aligns with strategic objectives, timelines, and Product Management best practices.

• Manage project execution from initiation to implementation, identifying key stakeholders, constraints, and risks, developing actionable plans, and ensuring timely communication and delivery with a sense of urgency and ownership.

Key Qualifications:

• 3–5 years of product management experience, including leading cross-functional initiatives in Agile or iterative environments.

• Customer-first mindset with a passion for building user-centered, web-based or digital experiences.

• Self-starter with a proactive approach to problem-solving, decision-making, and driving initiatives forward independently.

• Highly organized and adaptable with a growth mindset, capable of managing multiple priorities in a fast-paced environment.

• Strong analytical skills with the ability to interpret performance metrics and translate insights into strategy.

• Excellent communication and collaboration skills, with the ability to influence stakeholders and align cross-functional teams.

• Familiarity with digital marketing, development processes, and key business drivers such as profit and loss (P&L).

Do you have a passion for product management along with the skills and qualifications required for this GREAT opportunity?

If so, we invite you to send your resume to employment.opportunities@hrblock.ca, including the position title in the subject line.

We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.

H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.