Manager, Retail Services

MANAGER, RETAIL SERVICES

Calgary, AB (Hybrid In-Office)

For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental, and estate.

Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!

The Opportunity:

The Manager, Retail Services reports to the AVP, Retail Operations & Real Estate and is responsible for overlooking the organizations retail capital expenditure program, construction management, facility services, vendor management, and generating requisitions as required by project.

The Manager, Retail Services, is also responsible for establishing construction, fixture, and finish standards for permanent and temporary retail locations. They work closely with vendors to document standards in a user-friendly format for field managers to work with. This role is also responsible for engaging in RFP’s, vendor selection, and vendor setup.

The Manager, Retail Services works closely with internal teams such as Procurement, Finance, Legal, and especially Field Leaders.

As an asset, this individual will also have experience in lease negotiation, lease management and coordinating efforts with lease renewals for permanent and temporary locations.

This position is based in Calgary and offers a hybrid work schedule, with 3 days per week in-office.

Key Areas of Responsibility:

• CapEx – manages capex for all retail locations to ensure it’s done on time and on budget.
• Project Management – leads weekly calls with real estate representatives, architect, and telecom to get updates and track the progress of each major project.
• Requisitions – generate purchase orders as required for all capex projects & requests.
• Field Requests – reviews and approves all field Capex requests for minor work or projects.
• Signage – works with vendor to generate sign renderings for approval.
• Facility Services – manages field requests for maintenance repairs, damages, site issues, and coordinate resolution with general contractors and field leaders.
• Insurance Claims – overlook and coordinates incident claims caused by third parties or the elements to ensure responsible party action as required.
• Utility Management – work with vendor partner to ensure activation and deactivations are done for locations in a timely manner.
• Vendor Management – responsible for establishing key vendors, managing relationships, and conducting annual reviews.
• Design Standards – work with Operations Leader, furniture vendors, and architect to establish design standards for permanent locations and temporary kiosks.
• Design – interior design and space layout ability is an asset.
• Lease Management – ability to manage lease renewals process is an asset.

Key Qualifications:

• Bachelor's degree in Business Administration or relevant education in the field. In addition, a minimum of 5 years’ experience in capex project management.
• Proficiency in Microsoft Office Suite.
• Store design and space planning is an asset.
• Lease Management is an asset.
• Good knowledge of retail leasing and leasing processes.
• Strong organizational, time management, and multi-tasking skills.
• Excellent verbal and written English communication skills with French as an asset.
• Very strong attention to detail.
• Knowledge in construction management and facility services.
• Ability to summarize and report key information in a timely manner.
• Strong vendor management skills.

Do you have a passion for retail services management, along with the skills and qualifications required for this GREAT opportunity?

If so, we invite you to send your resume to employment.opportunities@hrblock.ca, including the position title in the subject line.

We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.

H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.