Access Card Information:


Your money is safe on the H&R Block Prepaid MasterCard®

Purchase Security:

  • MasterCard® Zero Liability Guarantee - FREE
    Means you are protected against fraudulent charges.
  • If you lose your card, you don't lose your money
    Call 1-877-275-1374 to get a replacement card at no charge
  • Protect your Personal Identification Number (PIN)
    Select "credit" and sign for purchases (when available)


It costs less to use the H&R Block Prepaid MasterCard®

Client Fees:

  • Activation fee: FREE
  • POS (purchase): FREE
  • Real time balance alert texted to your mobile: FREE
  • Phone balance inquiry: FREE
  • Inactivity Fee: FREE
  • ATM withdrawal: $2.95
  • Trace Fee: $0.50
  • Decline Fee: $0.50
  • Live Customer Service: $3.00
  • Monthly Fee: $1.49 (30 days after activation)


How to use your H&R Block Prepaid MasterCard®

Make a purchase - wherever MasterCard® cards are accepted

When making purchases online:

  1. Enter the credit card number
  2. Enter the expiry date
  3. If prompted enter the CSC - located on the back of the card

When signing for a purchase at stores or restaurants:

  1. Select "credit" and funds will withdraw from your available balance.
  2. Sign receipt

When making purchases using a PIN pad:

  1. Swipe card through PIN pad
  2. Press "credit" and sign the receipt

Return and Cancelled Purchases:

Return purchases
Is a transaction that was completed and is now being returned and a credit has been issued. Credit is not instant and can take up to one week for it to appear on your card, depending on the merchant.

Cancelled purchases
Is a transaction where the merchant has processed the authorization but the final transaction was never completed. If the merchant does not send the notification to MasterCard®, your funds will remain on hold and unavailable for future purchases until the transaction expires. This may take up to 30 days or until MasterCard® receives a notification from the merchant.

* This card is owned and issued by DirectCash Bank pursuant to license by MasterCard® International. Use of the card is governed by the agreement under which it is issued. The MasterCard® Brand is a registered trademark of MasterCard International Incorporated.

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